Our investigation revealed that the clockspring, located under the driver air bag and steering wheel, was defective.  Although it was included as part of a safety recall, Chrysler never sent the recall  notice to our client.  In fact, Chrysler has previously sent out as many as ten recall notices, but in this case sent out only one.  This means that if the vehicle was ever sold, or the owner moved, after that sole recall notice went out, the notice may never have reached the current owner.

Chrysler admitted that this same defect may have existed in about a million-and-a-half Chrysler minivans (Dodge Caravan, Dodge Grand Caravan, Plymouth Voyager, Plymouth Grand Voyager, and Chrysler Town & Country) from the 1996 to the 1998 model years.  We also discovered that clockspring defects affected numerous other Chrysler models, including those from more recent model years.