You can file your complaint using different methods, including over the phone, by mail, or over the internet.  Any method will work, but I always recommend submitting it over the internet.  This way, you don’t have to worry about some worker understanding what you are saying over the phone and then summarizing it in a way you did not intend.  Plus, when you submit it over the internet, it gets posted promptly, and you can verify it by checking the complaint file for your vehicle model.  NHTSA removes the personal identifying information to protect your privacy.

Although there is no guarantee that NHTSA will respond to your complaint, they do monitor them.  The more people that complain about a particular issue, the more likely it is to get their attention because that indicates the problem may be widespread rather than an isolated incident.  Do yourself and others a favor: if you have a complaint, file it.  You never know, you may be one of those whose complaint helped forced a car company to conduct a safety recall.  Of course, if an airbag problem caused you or a loved one to suffer serious injuries, please feel free to contact us for a free consultation.

While there is no shortage of lawyers who accept any kind of accident and injury case, there are few whose primary focus is airbag defects. Ask the lawyer how many airbag defect cases he’s investigated and filed. Also, request a list of representative airbag cases and ask which ones involve issues similar to your case.

Question #2: Do you have direct experience in the automotive industry?

The answer to this question is a big factor in separating the lawyers who represent airbag defect victims and those who take cases without having any real industry knowledge. A lawyer with automotive industry experience will know …

• How the decisions are made on what design is used
• What testing and analysis is usually conducted on their products
• Who are the key personnel conducting the research and analysis
• What documents should have been generated during the design and development process
• What documents will be most helpful for your case
• How internal investigations are handled

Question #3: Do you have an engineering background?

The technical nature of airbag defect cases requires lawyers to understand input from engineering experts in subjects such as accident reconstruction, design analysis, testing and biomechanics. Those who understand engineering can ask intelligent questions about the strengths and weaknesses of your case. Better yet is an attorney who has had “hands-on” responsibility for airbag engineering, and who has been dealing with airbags for many years. Questions from an attorney with a background in airbags will also give you the best possible chance of proving your case.

Question #4: Will you work on my airbag defect case, or will you delegate the work to junior lawyers and associates?

Why should your case serve as a training ground for an inexperienced junior lawyer or paralegal? Due to the reasons stated above, you need an experienced airbag lawyer handling your case.

Question #5: Will you be available when I need you?

Whether it’s normal business hours or not, you want your questions and concerns addressed immediately. So hire an airbag lawyer who is available during evenings and weekends – and willing to meet at a time and place that is convenient for you.

Also, don’t hesitate to request your lawyer’s cell phone number. An attorney who truly accommodates you will give you the number without hesitation.

Question #6: How much does it cost to hire you?

An airbag defect attorney should never make you pay an up-front fee just to consult with you. In addition, you should never pay attorney fees or any investigation costs until compensation is recovered for your injuries.

Also, be careful with attorneys who “nickel and dime” you for typical office expenses such as ordinary mail, copies, telephone or fax charges.

Question #7 (Ask yourself this final question.): Do you trust the lawyer?

Rely on your instincts. If you can’t trust the lawyer, don’t hire him.